General FAQ

  • SkyCastle performs continuous cleaning procedures to enhance cleaning protocols every day. By closing off sections of the playground and Mini town, using electrostatic cleaning gears, and spraying environment-friendly, kid-safe, and EPA-approved cleaning solutions to make your play experience stays safe!

    SkyCastle provides a worry-free baby changing area for moms. SkyCastle stays continuous self-renewal and sustainable operation to arrange and serve the best to families!

  • With each kid‘s admission ticket, you get up to 2 adult admission for FREE! A 3rd adult will have to pay regular admission for that day.

  • No, outside food and drink are not permitted into The Sky Castle, but we do have plenty of great options available for purchase. Special circumstances for parties (such as cake) or bottles for infants are permitted. If you plan to bring food due to dietary restrictions, please let our staff at the reception counter know when you purchase your admission and they will assist you.

  • Yes, although we have no food or drink policy for our facility, we understand that for infants you may require a bottle or baby food to keep them content and ready to play.

  • Yes, we have lockers available on site. You can recognize your locker by an animal image along with a number.

  • Yes, free wifi is available throughout The Sky Castle facility.